Terms & Conditions

Booking policy

 

All sessions / courses / camps booked must be paid for at the time of booking in order to guarantee your place.

 

All bookings are confirmed by email or text and payment is regarded as acceptance of our terms and conditions

 

TwistFizz C.I.C. accepts payment by cash, cheque, credit or debit card.

 

Cancelling, credit notes and refunds

 

Any changes, amendments and or cancellations to a booking must be agreed with TwistFizz C.I.C. and submitted in writing to hello@twistfizz.co.uk a minimum of 3 days before the start date of the course.

 

A refund will be given minus a £10 administration fee for a cancellation or amendment to a course booking received within the required notice period.

 

Amendments or cancellations to a session booking can be made up until 24 hours before the session begins and will be credited.

 

Failing to cancel within 24 hours will result in no refund or credit given.

 

Once a course is booked your place is guaranteed for the duration of the course. If you can’t make a date, we don’t re-allocate your place. No credit or refund will be given for course dates missed. Participants are welcome to do a make-up session on another available course

 

All credits must be used within two months of receiving

Weather policy

 

British weather can be unpredictable, it’s our aim to continue sessions in any weather.

 

Sessions generally go ahead in light rain and we recommend that participants pack a wet weather jacket

 

Activity will be cancelled if the courts are adversely affected or weather is likely to contribute to a negative experience for players.

 

Any decision to postpone or cancel a session due to poor weather conditions will be made 30 minutes before the start and will be communicated by either email or text.

 

If you haven’t received communication please contact the Lead Coach directly.

 

A session that runs for over half of the designated time and is then interrupted by poor weather conditions is considered a full session. No credit will be offered

 

A session interrupted by bad weather conditions before halfway through is considered incomplete and the player can request a credit note

 

If during a course more than one date is lost to poor weather we will offer a credit or an alternative session.

 

Session minimums

 

A minimum of 4 participants is required for activity to go ahead.

 

TwistFizz C.I.C. reserves the right to cancel a class as a result of insufficient registration a minimum of 3 days before the start of activity. A full refund will be provided in this case.